Terms of Service

A booking is confirmed once you receive a confirmation message (email and/or WhatsApp) from us containing your pickup details, vehicle and price. It is your responsibility to check that the date, time, flight number and pickup/drop-off locations are correct and to tell us of any changes as soon as possible.

All prices are fixed at the point of booking and shown in Euros (€), inclusive of any applicable taxes unless stated otherwise. Payment can be made by card online, by card to the driver, or in cash (EUR) on the day. Online card payments are processed securely by Stripe; we do not store your full card details.

You may cancel free of charge up to 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before pickup are not eligible for a refund.

If your flight is cancelled or significantly delayed by the airline, we will rearrange or refund your transfer at no charge — just let us know as soon as you're aware of the change.

We monitor your flight using the flight number provided at booking, and we adjust your pickup time accordingly at no extra cost — you don't need to contact us if your flight is simply running late.

If, after your flight has landed, we're unable to reach you and you don't come to the agreed meeting point within a reasonable waiting period, the transfer will be treated as a no-show and is non-refundable. We'll always try to call or WhatsApp you first.

For hotel, villa or other non-airport pickups, please be ready at the agreed time. If you're delayed, contact us as soon as possible — we'll do our best to accommodate you, but a transfer may be treated as a no-show (non-refundable) if we can't reach you and you don't arrive within a reasonable time of the scheduled pickup.

Occasionally we may need to change your vehicle or driver due to circumstances beyond our control (e.g. mechanical issues, traffic, weather). We'll always aim to provide an equivalent or better vehicle at no extra cost, and will notify you as soon as reasonably possible.

Please tell us about oversized luggage (golf clubs, bikes, pushchairs) and any child/booster seat needs when booking, so we can send an appropriately sized vehicle. We reserve the right to decline items that don't fit safely in the booked vehicle.

Passengers must behave safely and respectfully. We may refuse to carry, or end the journey of, anyone who is abusive, endangers the driver or other passengers, or is under the influence in a way that poses a safety risk, without a refund. We are not liable for delays caused by circumstances outside our reasonable control (traffic, weather, road closures, airline delays).

These Terms are governed by the laws of Portugal. Any disputes will be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer-protection rights you have as a resident of the EU.

Questions about these Terms? Reach us at bookings@fatcatstransfers.com or +351 961 617 788.